Your data
OneGoal Pro is provided by One Goal Pro Ltd.
In the app or on the website
Sign in, open Settings, and choose "Delete account" at the bottom of the page. Type DELETE to confirm. Any paid subscription is cancelled straight away and you are signed out.
By email
If you can't sign in, email support@onegoalpro.app from the email address registered to your account, with the subject line "Delete my account". You don't need to install the app. We will delete your account and confirm by email within 30 days of your request.
Either way, your data is permanently deleted within 30 days, and deletion cannot be undone.
Your account and the personal data linked to it:
— Account details: your name, email address, sign-in method (including a linked Google account) and profile photo
— Your Discovery Interview answers, goal, identity traits and daily tasks
— Your reflections, task history and progress scores
— Your conversations with the AI coach
— Push notification subscriptions
— Analytics records linked to your account
If you have a paid subscription, we cancel it so you are not charged again.
Payment records
If you paid for a subscription, records of those payments are kept by Stripe, our payment processor, for as long as UK tax law requires us to keep them. This is generally 6 years.
Backups
Copies of deleted data can remain in our database provider's backups until those backups expire on their normal schedule.
For more on how we handle your data, read our privacy policy.